Because customized products are prepared specifically according to the customer's requirements, cancellation requests should be made as soon as possible.
* Cancellation requests may be accepted only before the order has entered the production/customization process.
* Once customization or production has started, the order may not be eligible for cancellation.
* To request cancellation, contact us immediately with your *Order ID* through email or WhatsApp.
* Cancellation approval will depend on the current production status of the order.
For prepaid orders where cancellation is approved, the applicable refund will be processed after deducting any charges that have already been incurred, wherever applicable.
## 4. CHANGES TO CUSTOMIZED ORDERS
Please carefully check the name, text, photographs, spelling, design instructions, size, and other details provided for a customized product.
Once an order has entered production, changes may not be possible.
Creative Gifts will not be responsible for errors arising from incorrect information, spelling, photographs, or customization details supplied by the customer.
## 5. RETURN & REPLACEMENT POLICY
Most of our products are *custom-made and personalized*, and therefore we generally do not accept returns simply because the customer has changed their mind or no longer requires the product.
However, we understand that occasionally an issue may occur during manufacturing or transportation.
A replacement may be considered in cases such as:
* Product received in a damaged condition.
* Product received with a manufacturing defect.
* Incorrect product sent by Creative Gifts.
* Significant customization error from our side.
### Reporting a Problem
If you receive a damaged, defective, or incorrect product:
1. Contact us within *48 hours of delivery*.
2. Share your *Order ID*.
3. Send clear photographs/videos showing the issue and the condition of the package/product.
4. Our team will review the matter and guide you regarding the next steps.
Please do not send any product back without receiving confirmation from our team.
## 6. PRODUCTS DAMAGED DURING DELIVERY
We pack our products carefully before dispatch. However, in rare cases, a package may be damaged during transportation.
If your package or product arrives damaged, please take photographs/videos of the package and product immediately and contact us within *48 hours of delivery*.
After reviewing the case, we may arrange a replacement or another suitable resolution, depending on the circumstances.
## 7. NON-RETURNABLE PRODUCTS
The following situations generally do not qualify for return or replacement:
* Customer changes their mind after placing the order.
* Incorrect name, spelling, text, photograph, or other details were provided by the customer.
* Product has been used, modified, damaged, or mishandled after delivery.
* Damage caused after the product has been delivered.
* Minor variations in colour, texture, wood grain, or finish that can naturally occur during manufacturing or printing.
* Customized products where the customer simply does not like the final design despite it being produced according to the approved/provided details.
## 8. REFUND POLICY
If a refund is approved, the amount and method of refund will depend on the specific circumstances of the order.
Refunds may be applicable in situations where:
* We are unable to fulfil a confirmed order.
* The ordered product is unavailable and no suitable alternative is accepted.
* A refund is approved after investigation of a genuine product/service issue.
For approved refunds, processing will begin after the case has been reviewed and finalized by our team. The time taken for the amount to reflect in the customer's account may also depend on the payment method or banking/payment service provider.
## 9. DELIVERY FAILURE / INCORRECT ADDRESS
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
If an order is returned because of:
* Incorrect or incomplete address,
* Incorrect PIN code,
* Recipient unavailable,
* Recipient refusing delivery,
* Phone number being unreachable,
* Failure to accept the shipment,
additional shipping charges may apply if re-dispatch is requested.
## 10. UNDELIVERED / LOST SHIPMENTS
If a shipment is delayed, returned, or reported as lost by the courier, please contact us so that we can coordinate with the courier partner and investigate the shipment status.
The resolution will depend on the courier investigation and the circumstances of the shipment.
## 11. CONTACT US
For questions regarding shipping, returns, replacements, cancellations, or refunds, please contact Creative Gifts:
*Creative Gifts*
*Email:* [giftworldcreative@gmail.com](mailto:giftworldcreative@gmail.com)
*WhatsApp:* +91 97285 41111
We are committed to providing personalized products with careful workmanship and dependable customer support.